Wholesale Terms & Conditions

Order Minimums & Payment Options
Opening order minimum: $500

Reorder minimum: $300
Orders that do not meet this criteria will not be processed. For orders placed on this website, payment must be made by credit card (Visa, Mastercard, Discover or Amex) at the time of checkout. Our products are made to order, production begins when payment is received.  

If you would like to discuss alternate payment terms, please reach out via email to wholesale@elisabeth-rose.com.
Production Timeline
All wholesale orders will ship within 3-5 weeks, unless otherwise specified. We do offer options for rush orders if needed. To discuss options please email us at wholesale@elisabeth-rose.com.
Shipping
All orders are shipped via UPS ground unless otherwise specified. Tracking information will be provided upon shipment of your order via email to the email address provided on your order form. Elisabeth Rose is not responsible for lost or stolen packages once the order has left our warehouse.
Sample Orders
Interested in sampling all of the scents in our collection? Once your account has been approved you will have the opportunity to purchase a sample kit through your account. 
Return Policy
As all of our products are created to order, we do not accept returns. Claims for shortages and/or damages must be reported to Elisabeth Rose within 5 business days of receipt of merchandise. After a review of your request, an exchange will be completed or a credit will be applied to a future purchase. Exchanges or credit towards future purchases will be based on the value of the merchandise at the time of purchase. Shipping and handling fees are not refundable.
3rd Party Sellers
Elisabeth Rose prohibits the sale of our products on 3rd party sites
such as Amazon, Etsy, etc.
Get In Touch
Email: wholesale@elisabeth-rose.com
Phone: 704-660-0092
Mailing Address: PO Box 1808 Davidson, NC 28036
Production Facility: 110 Oak Park Drive, Number 101, Mooresville, NC 28036

Note: Due to the nature of the candle pouring process, we do not accept visitors at our production facility. Interested in a tour? Please reach out via email. Requested dates must be 2 weeks away for consideration.